Returns · 交換

Returns & Replacements

Something not right with your order? Here's exactly what we cover and how to get it fixed.

Start a request
The rules

What we cover

Damaged or wrong item

Arrived broken, or not what you ordered? We replace it free of cost, on prepaid and COD orders.

Free · Prepaid & COD

Changed your mind

Unused items in their original packaging can be returned within 3 days of delivery.

Prepaid orders only

Custom products

Made just for you, so they can't be returned. We replace them if they arrive damaged or misprinted.

Replacement only

Refunds

Approved refunds go back to your original payment method.

5–10 business days
How it works

Three quick steps

1

Sign in

Use the phone number or email you ordered with.

2

Pick your order & show us

Choose the order and upload a clear photo or unboxing video of the item.

3

We sort it out

Our team reviews it and gets back to you within 24–48 hours.

Request form

Start your request

*Within 3 days of delivery. Damaged or wrong items: prepaid & COD orders. Change-of-mind returns: prepaid orders only.

Sign in to your StoneKii account to start a replacement or return request. After signing in, come back to this page to pick your order.

Sign in to continue

Can't sign in? Message us on WhatsApp with your order ID and a photo.